Under the daily direction of the Manager of Telecommunication and System Administrator, this position will provide technical support to the employees of the Public Building Authority (PBA).
Essential Duties and Responsibilities: The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.
- Support PC hardware components, desk operating systems software and application software.
- Provides support for organizational provided smartphones.
- Provides support with configuring new PC’s with the appropriate software applications and updates as needed.
- Provides support with deploying the new PC’s and the migration of any user files as needed.
- Provides support with network troubleshooting.
- Monitors the IS Helpdesk support requests providing end user support in various levels of technical and non-technical issues.
- Assists in maintaining and documenting the IS Department’s hardware and surplus inventories.
Qualifications:
- A degree in Computer Science, Information Technology or similar field required and two (2) plus years related experience with similar duties is required.
- Personal computer and related peripherals.
- Windows Operating or networked computer environment.
- Microsoft Office 2013 or higher version of MS Office with an emphasis on Excel, Word and Outlook applications.
- Strong communication, organizational and problem-solving skills.
Why Join PBA?
Full-time team members enjoy an outstanding benefits package, including:
- 13 paid holidays.
- Generous time off and sick leave accrual.
- Comprehensive Knox County health insurance through BlueCross BlueShield.
- 401(a) retirement plan with a 6% employer match.
- County funded life insurance (1.5x salary up to $50,000)
- An excellent work environment
The Public Building Authority is an Equal Opportunity and a Drug-Free Workplace Employer.
.png){kind=logo}